I use the VIP service and about 4-5 days ago all the VIP enabled servers disappeared from the mobile and desktop astrill client.
I tried live chat but they couldn’t work it out and was told to submit a support request, that request is now 4 days old and unanswered.
Since then I’ve also noticed a range of other servers have disappeared, using my old speed test I think around 60 servers have disappeared.
Is anyone else experiencing the same issue at the moment. ?
I would like to update this request to advise it was fixed by Astrill.
Based on the response from their support there was no issues on their end and recommended that I reconnect and login again to the Astrill VPN application, sure enough this fixed my issue.
It is strange that this fixed my issue as during the week of experiencing this issue I have been logging in and out of the Astrill VPN app multiple times per day troubleshooting and testing this issue, but nonetheless happy it is resolved.
Well the same problem is back again, even tried signing in and out again but the issue is still occuring.
What I have noticed is the desktop and mobile versions are impacted but not the astril applet for routers.
It seems everybody is talking about this except Astrill. I opened a ticket with them, but all I got was they know there’s a problem and it’s being looked into. They have been mute ever since.
I have a sneaking suspicion that astrill is not doing very well. They havent updated the client in over a year and a cropping up of other issues that I’ve seen like the problems that you mentioned. With the Foreigner Exodus in China I would imagine that they need to downsize a bit.
Hi deeskrad,
Can you please provide the ticket ID which you submitted to our support? So we can investigate this matter.
Regards,
AstrillVPN
It was fixed for you, but is hasn’t been fixed for me and my colleagues in China behind the Great Firewall. All but one of the servers on openVPN are gone. You have more available in stealth, but bandwidth isn’t very good.
Spoke too soon as the Astrill Router Applet has gone from the router. :\
happening to me too, only one server showing-and it does not work
All my VIP servers are also gone., plus many other non-vip servers. I am also in china
And now there are none. You have to go into stealth mode.
happening to me too… also now the available servers all are slow or disconnects after some time…
If you are on a windows computer, you can change the protocol from open web to stealthvpn. this will work to get back the vip and other servers.
does not help for apple phone as only can use openvpn, stealthvpn is not an options.