Has anyone seen that chrome ext saying it’s connected but shows no IP on any location? Once it is enabled all traffic is stopped until it’s disconnected from the VPN. I have tried reinstalling the extension and updating chrome.
We’re tracking this issue, but we cannot reproduce it. Those who have this problem, can you provide some details:
- Can you connect to Reykavik - Fuzzy Pony?
- Disconnect, and goto here: https://is-001.totallyacdn.com/ you should see a WS branded error page if successful.
- Can you access this URL while disconnected? https://checkipv4.windscribe.com/
- What OS + version are you using?
I’ve been having this exact issue. Been experimenting with the extensions and a bunch of their options, updates, etc. This issue only occurs when windscribe is an added extension, and Bitdefender anti-tracker has been on the user profile at all. Reinstallation and removal of the Bitdefender extension do not fix the windscribe issue whatsoever. However, this issue seems to be unique to windscribe only, other extensions like Ublock origin and HTTPS everywhere seem to be working perfectly fine with Bitdefender. Even if Bitdefender seems to be the cause of the issue, the fact that it completely bricks the windscribe extension permanently is kind of pathetic, so I’m just gonna not use it. Not like I have a choice anyway. This is an issue that windscribe has to fix on their end, get it to start working again after uninstalling Bitdefender anti-tracker.
I’m having the same issue on Microsoft Edge. And I installed Chrome to try out and it’s giving me the same issue. The desktop app and the Firefox extensions are working fine.
I’ve also contacted customer support and they’re completely clueless on how to fix it so far. They keep telling me to try things at random, but obviously nothing works.
same issue here with Brave
I had this problem too! Updating Chrome didn’t work for me either. I switched to a different VPN extension, and it solved the issue. Sometimes, it’s just easier to find an alternative.
- Shows no IP again
- Yes, it shows the WS “unable to connect” error grey page.
- Yes it shows my IP
- Windows 11 Pro, 21H2, Build 22000 & Windows Feature Experience Pack 1000.22000.856.0.
- No. It gives the exact same error as showed by the OP above.
- Yes. It gives the WS “unable to connect” error grey page.
- Yes. It shows our IP address.
- Windows 10 Pro, 21H2, OS build 19044.1949 and Windows Feature Experience Pack 120.2212.4180.0.
- Shows no IP but also no error message
- Yes, shows error page
- Yes, and shows true IP
- Win 11 PRO, 22H2, Build 22621.819 & Windows Feature Experience Pack 1000.22636.1000.0
I also have Bitdefender Total Security, reinstallation does not solve issue. As mentioned by Elnestor300 turning off Encrypted Web Scan feature does “help” - but seems like a step too far. So does abandoning AV completely. I’m sure it’s frustrating but AV does exists and is something Windscribe should play well with, no?
For me this issue was solved when I disabled the Encrypted Web Scan feature
that is included in Bitdefender under Protection - Online Threat Prevention.
If you’re using BitDefender, go into Windows Control Panel, click to uninstall it and then chose “repair” when asked if you want to uninstall or repair the antivirus.
Do you have any 3rd party anti-virus installed?
I had the same issue and your method solved it. Thanks.
Thanks for this. Experienced same and this allowed everything(bitdefender/windscribe) to once again work. Crazy ass error though.
Having the same issue. What did you try to uninstall then repair? I’m going to control panel - programs and features - theres bitdefender and bitdefender antivirus plus. Plus doesn’t have a repair option when tried to uninstalled, and the one thats just “Bitdefender” can’t be uninstalled until plus is gone. How exactly did you find the repair option?
I have Bitdefender Total Security installed which I had for the last 3 years.
Yes I do. BitDefender Total Security. I’ve been using it for years. But if it was an antivirus problem, the Firefox extension and the desktop app wouldn’t work either. Yet they both do. Only the Chromium-based extensions seem to be broken.
Update: repairing BitDefender’s installation seems to have solved the issue. There was something that broke somewhere with BitDefender.
Didn’t try that. But it should work either way. The repair process reinstalls the program anyway. I think the only difference is that it doesn’t require you to reactivate the software.
I just managed to solve the issue.
Go to the Windows Control panel, click to “uninstall” BitDefender but when the screen shows up to opt between Repair or Remove, click “Repair”.
It semi-reinstalled BitDefender and fixed the issue for me.
This is why I recommend not using 3rd party AV software, that just causes problems, when basic common sense is enough.