Hello Everyone,
One user in our organization faces the below error while connecting to Anyconnect. The Secure Client version is 5.1.1.42. When the user tries to connect from a colleague’s laptop, she can connect fine, but she is facing this issue on her system. The SC version is the same across all systems in the organization. We tried rebooting the system several times. reimaged the PC, restarted DNS services, did flushdns, iprelease, and so on, but no luck. We collected the DART from the user’s system and the vendor says that it is related to that particular host machine as she can connect fine from her colleague’s system. Please help to advice on this.
Thank you!
We’re stuck on Anyconnect 4, but I can open Event Viewer to get details.
Example mention of DNS
File: c:\temp\build\thehoff\phoenix_mr70.316886046509\phoenix_mr7\vpn\agent\vpnmgr.cpp
Line: 1141
Added split-include network for tunnel DNS server 10.250.60.50
Anyconnect 5 appears to have the same log location
https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/Cisco-Secure-Client-5/admin/guide/b-cisco-secure-client-admin-guide-5-1/troubleshoot-anyconnect.html
Actually, the version 5.1.1.42 has been decided by Security Team and is running same across all users. And all other users are working fine, for one user recommending different version, not sure how will it go. Lol
Well it will tell you if you hit a bug in 5.1.1 that’s been fixed… start here: https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/Cisco-Secure-Client-5/release/notes/release-notes-cisco-secure-client-5-1.html#secure-client-5-1-6-98-resolved-caveats
Are you using the Umbrella module? you might look at its logs?
You said you reimaged it… so trying the latest version of the endpoint client doesn’t seem to be out of the realm of possibility…
Is this a Mac? There have been a TON of fixes to Mac support.
Nope, we aren’t using Umbrella module. It is a Windows 10 PC.
