Plex Only Working When Connected to a VPN?

VPN
1

I’m having some very strange issues with Plex. I have the server running on my raspberry pi. My phone, apple tv, and windows app work regardless. My PS5 does not work. The webpage app (https://app.plex.tv/desktop/) does not work unless my laptop is connected to a VPN. Secure connections are set to “preferred”.

I’m not sure what the issue? Remote Access is enabled and working.

2

Same issue for more than 6 months. I tried all kinds of port fowarding on my router but nothing worked.

My setup is at home is a Nas server with plex. I use to be able to watch videos from anywhere. Then I started getting ’ app.plex.tv is unable to connect to “Nas 218+” securely ’

I randomly connected to the plex sever while on VPN and the server showed up. Unfortunetly this is limited to 720p

3

Did you create a port forward for your server?

4

Please define “does not work”. What errors are you getting when trying to load the page? If you say it only works via a vpn then I believe it could be a DNS issue with the device. Usually a network reset fixes it or you can manually adjust it to 8.8.8.8 and 8.8.4.4

5

Did you ever get this fixed? I have this exact same issue and I cannot figure out what happened. My only guess was that I accidentally fired up VPN on desktop then opened Plex on PS5 while VPN was still on. Now no matter what I turn off/restart I get the “server unavailable or offline” message through PS5, and when using app.plex.tv. But going directly to “Open Plex” from tray icon works.

6

I have this issue as well, I have no idea how to fix it…

7

I have tried some of the solutions in the following, but haven’t had success - maybe it will help someone else though:

https://www.reddit.com/r/PleX/comments/o6cipw/cant_connect_securely/

8

so basically there’s still no solution lol

9

I’ve got a port forward set up on my router for 32400. It’s weird because when I turn on my VPN on my laptop, the plex web on my browser works again.

10

Neither of these worked for me.

Basically the server says indirect connection on my laptop which I’m using to connect to the server, I’ll turn on the vpn on my laptop and now I have direct connection.

11

Nope it still doesn’t work for me

12

Few things you can try that worked for a short time.

Disable Remote Access on Plex > Turn off UPnP on router > Restart Router > UPnP back on > Enable Remote Access on Plex

If this does not work. Try restarting router again.

13

Have you tried to use another port?

14

Hey I got this to work yesterday. I deleted Plex on my PS5, then I uninstalled Plex on my desktop. Cleaned registry with CCleaner. Restarted desktop. Re-installed Plex, and logged in (library settings etc. were still there). Re-installed Plex on PS5. At this point I still had the error but I noticed that Remote Access failed to have checkmark by Internet. I disabled remote access, then re-enabled it. It then connected to internet and it began working on PS5 again.

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Not sure which of these steps did the trick, but I’d recommend something similar! Good luck m8

15

Wow. I think I’ve tried everything I can think of/Googled. Works fine on all my other devices via home network, but the PS5 does not!