i put this in a comment the other day but figured this could help re SEO
Folks are commenting that despite cancelling auto-renew, Nord is still processing their autorenew
My advice: Pay for Nord using Amazon Pay. Then go in your account settings on Nord and disable autorenew
Then go to pay.amazon.com and look in the Current payment agreement for the Nord agreement. Disable that.
at this point, even if Nord tried to autorenew you, it would be against Amazon pay. Since you disabled the payment agreement on the Amazon Pay side, Amazon wouldn’t process the payment.
Nothing Nord can do!
I’ve changed the credit card on Nord to a prepaid debit gift card that has zero credit left. Hope this prevents Nord from billing me out of the blue.
Not to hijack but Nord tried charging me $1,289.00 instead of $12.89. Fuck that company
I also use Amazon Pay for Nord and turn off auto renewal, for this very reason.
Another option is revolut, using a one time card (even better if you normally keep the account balance at zero to be safe). Revolut one use cards are seen as prepaid cards - there was one time they’d been rejected before.
I think for folks on this thread who are like “if you’re getting surprise autorenewed when you thought you had cancelled, it’s user error” – i know that my personal story with this is that I had cancelled Autorenew in the App on my Mac (unticked autorenew) but then, upon reading threads over in this subreddit, I decided to go visit My Account info on the Nord website – and Autorenew was active there.
- → There’s something either by design or maybe a bug where you can untick autorenew app-side and this doesn’t actually disable autorenew
But, here’s the thing, whether there’s a user error here or some shady stuff from Nord, making sure that you really _cannot_ be autorenewed from a financial perspective is really your best bet.
Because let’s say that it wasn’t user error, that you have the email confirmation to prove all was properly cancelled etc, and you do get billed again. Sure, you can start a conversation with Customer Service to get your money back and you have all the paper trail to show the problem is on Nord’s side. But the thing is, you’re still going to waste time with all that back and forth.
So, from my perspective, the best thing to do in a situation where the product is defaulting to automatic renewal and that’s not right for you, is to prevent the ability to be billed in the first place.
PS: Even if every single person who had been surprise-billed by Nord actually were so because of an error they made, it remains that this Subreddit has plenty of reports of folks who get autorenewed by surprise.I’m proposing an option where you short-circuit the possibility of renewal not from a subscription flow perspective, but by the financial angle – others on this thread like u/Boris-Lipor or u/nymerhia are suggesting other good ways to do this: with debit cards drawn down to zero; with one-time use cards.Nord’s product managers can decide whether the issue of surprise-billings is a bug, whether it’s 100 percent user error, or whether the system is working as designed (autorenew option is designed to deliberately confuse users – this is shady but it’s up to the company to decide the kind of business they want to run)
wow. hijack accepted. That is spectaculary effed up.
Yes, those are great. Not everyone has access to this tho, whereas Amazon pay is an option for many – but agree with you, one-time cards are a great option for any subscription product where you’d want assurance that there’s no possible way to get billed again
Several people a week, as well as reports of Nord turning auto-renew back on after people have disabled it.
Not once, but twice they tried to process the $1,289 payment with auto-renewal off. Contacted support and they seemingly cared less. Thankfully I am poor so they didn’t get shit… Who knows how long I would be fighting with them to get my money back. Heh
Yup agreed! Adding more options to the mix for anyone who has multiple to pick from 
I think the issue is that you give off a ‘keyboard warrior’ type vibe. NordVPN is a sinking ship, and it does you no good to argue semantics and terms of service with frustrated users online. You will not end up any happier, nor will you benefit NordVPN as a company.
Just curious, why do you say Nord is a sinking ship? I am thinking of not renewing when my 3-year subscription is up, but I might renew if I get a good deal unless there’s something fundamentally wrong with Nord or they’re likely to fold/fail as a company in the next few years. Can you point me to anything objective and specific that makes you think they’re having trouble?
Why is it a sinking ship?
You’ve read through this sub, and not seen anyone with issues with NordVPN? Its actually the majority of all subs are about problems with the service.
It auto renews at $99 for 1 year price. Perhaps you can get a better deal than that.
Does it work on your streaming services?
Well, I asked why you said that Nord is a sinking ship. How much they are charging for auto-renewals really doesn’t address that. And yeah, they are offering me a 2-year renewal for $79, so that seems like a reasonably good deal.
