I’m using a samsung chromebook, and when I installed this app a few days ago, it worked fine, but now when I try to connect, it never finishes connecting and if I go in diagnostics while this is happening, I am getting Downloads but not Uploads. any idea why? I am using the free version.
Hi! If you’re using Smart protocol or WireGuard, can you please try changing to another protocol and let us know if you’ll experience the same issue afterwards: https://protonvpn.com/support/how-to-change-vpn-protocols/ ?
Same problem for me.
Do you think you could try to fix this on your end rather than making the customer figure this out? Looks like this has been an issue for over [2 years](https://www.reddit.com/r/ProtonVPN/comments/svs07u/connection\_failed\_on\_chromebook/) .
Other VPNs work fine out of the box.
The OpenVPN protocols seem to work fine! thanks for the support.