Just bought this vpn, but decided to refund after using for a day. Contacted support via email and on the website chat with no response after 3 days. Anyone know what their refund address is for snail mail/ how to actually get in contact? Thanks.
edit: Refund is on the way now. I suggest you guys make it more obvious that your support ticket has a reply on your website, there was no notification or anything.
AirVPN support answers in the matter of hours. The mention of “website chat” really stands out to me: AirVPN doesn’t offer website chat as a form of support. Are you absolutely sure you subscribed to AirVPN via their website airvpn.org? Did you create an account on airvpn.org for this?
Please check whether you really contacted [email protected]. Be advised that you can also open tickets at Contact Us - AirVPN.
Your account requested a refund on 2025-02-27, and 12 hours later, on 2025-02-28, you got a reply from support via both mail and ticket that the refund was accepted. It was also written that a refund takes 5 business days, which means, as the 28th was a Friday, that counter began ticking on Monday, 3rd. You got refunded on Wednesday, 5th = 3 business days. Well within expectations, really.
Staff also mentioned that after the 27th you repeatedly kept asking for a refund, signaling that you didn’t check your client area on airvpn.org and didn’t read their response mails. Maybe you cannot receive them, or it’s in spam?
Well, case closed, anyway. 
Yes, I used the exact same website ticket, that’s what I meant. I also double checked my email and it’s the exact same address. No response still, I checked all my email folders, including spam, and the website.
Oops, I thought that message icon in the top right of the website was for support messages, I had no idea to check there. Again, I never got an email from support if that’s what you’re saying. I came to the subreddit because I thought I got burned for $50 lol, but thanks for clarifying
Okay, please PM me your account name and mail address you used to contact support. I will contact Staff and check the status of your inquiries.
It’s inconceivable for AirVPN to dupe you like that, otherwise that business wouldn’t have survived since 2012. 
But I see that some people do think of the personal message notification button as one for support requests. Not sure how to make it clearer, though, because this is a feature of IP.Board. And personal messages are used – by me, for example.
Sorry, where did you send it? There are no messages on either Reddit or AirVPN.
Edit: Oh okay, you sent it via Reddit Chat.
I sent you a pm on reddit, but I’ll shoot another just in case.
I got notified by paypal this morning about the refund, thank you for your help.
Wasn’t me, though. See answer.