Tech guy doesn't know - VPN MAC

VPN
1

Hey all, I’m hopping in here looking for some help. Basically, my client wants me to have access to their S:drive to help them clean it up and in order to do that from my home, I need to access it via VPN. I’m on a MAC and everything seems right to me, but I can’t “find” it, keeps giving me an error.

I’ve been working with their Tech guy, but he’s basically saying “dunno”. Not great.

See pics for config.

Once I set up, I then open FINDER and choose Go → Connect to server → add smb://###.###.#.##/shared and the I get error:

“There was a problem connecting to the server. The server may not exist or it is unavailable at this time. ETC”

What am I missing here? Clearly I missed something. I just can’t find it and I’m hoping someone here can help.

2

The VPN is not configured correctly on the server side? Could be lots of different things.

3

There are tonnes of potential issues here.

Most likely is that their VPN isn’t routing traffic properly.

4

So, on his end? But yet other people are using it…? Is it the way he set my account up, possible?

5

So, it’s likely on his end, not mine? (other people can access it)