Thundernews support does not react anymore, seems to be abandoned

VPN
1

I asked a question about their octane vpn which does not work anymore and will be closed in june. The bot said i could wait for someone to chat and i would get a mail when someone would be available. In 3 days, no one came to chat and i got no mail. Their support page gives errors, seemingly there’s no-one there.
But their server is still working, black friday deal, 6 months unlimited for 17.50 E since 2 years now so very cheap. Any thundernews users here?

2

I messaged them on Black Friday about crypto payment options (in their BF thread their rep said to message them about crypto payments), never heard back from them. I tried chat/email, in the end decided they are not worth it.

3

I signed up for Thundernews back in November, at which time they supported both OctaneVPN and SlickVPN. Since I knew that OctaneVPN was in the process of shutting down, I filed a support ticket to get credentials for SlickVPN access. Support came back to me within a few hours with those credentials (which were totally different than my main creds - I think they created a new account specifically for this access).

I find SlickVPN to work about as well as OctaneVPN - some of the VPN gateways appear to be dead, but configuring OpenVPN to cycle between the hosts with a short timeout period makes it usable enough.

I had a 2nd issue about a month ago in which Thundernews appeared to be inaccessible - throwing 4xx errors or similar. I filed a support ticket through their main portal (just in case it was specific to my account rather than an outage), and they got back to me pretty quickly.

tl;dr I don’t have any specific advice other than to use their main support ticket portal, but they’ve seemed pretty responsive for my own issues…

4

It has been working great for many years, but I haven’t needed support for anything. Hopefully, this is not a sign of the end.

5

Hi - please click on the chat bubble on the bottom right of the page to connect to support

6

Yes i did that 3 days ago. Accidently i just got a mail from them, i asked them about the issues, will report.