Every time I launch the program is shows this alert and won’t login.
After I type correct login and password it shows this error again and returned to login screen…
It only happens on Windows 11 and with Russian IPs, it works with other devices (iOS, MacOS) with Russian IPs. Windows app is fine with other countries I’ve been visiting.
Also having same issue. Tried uninstalling/reinstalling. Maybe some DNS issue.
EDIT: Tried adding secondary DNS server, went with opennic, google.
Set as Primary DNS server (in router settings) still no difference.
None of the support links go anywhere, and when I try to login to the website it says the page doesn’t exist. 
Could very well be the ISP
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Have the same issues I can only connect to PureVPN when I share my phone’s internet with VPN enabled on it. And even that doesnt always work.
Usually after I share my internet through iPhone hotspot I can connect to my PureVPN server and then switch to my main intrenet connection and VPN would work. But not anymore since I can not log in.
So, basically to log in to PureVPN you need some other VPN 
Did you fixed it? I have the same issue.
Whoever upvoted, I was able to resolve it fiddling with DNS after all. I was running a sinkhole I forgot about
Well, whatever it is, now PureVPN isn’t connecting at all whatever server I chose, it doesn’t connect on my russian Windows Server, error 5012
I don’t use VPN in my hometown in IE so it’s useless now (btw Irish servers hasn’t been working since last winter, it had always connection error)
have you blocked all connections from russia?
I didn’t, still if I want to launch PureVPN on my Windows, it always shows the error and doesn’t login until I launched another VPN (thanks to SoftEther)
Services are currently interrupted in the Russian region. However, we have some optimized solutions that are working there. Please share your email via direct message so we can assist you with the setup.