I, like most anyone here, have a number of family members who asks for help when they have computer issues. I also have 4 very small business computers I also take care of when they have issues or to make sure they are staying current on updates.
In the past I’ve used google remote desktop, but that can be hit and miss sometimes for me. I’ve looked at teamviewer but at $50 a month that seems pretty pricey for me.
What, other than teamviewer are you using for remote access?
If they’re all Windows machines, just use Quick Assist. It’s built in to all Windows 10 machines and just requires you to have a Microsoft account. Free.
MeshCentral, self-hosted and free.
Connectwise Control we’ve been using for years without any issues. Have hundreds of agents installed.
Splashtop. We were previously on logmein, but got tired of the huge price increases.
I’m in the exact same boat. MeshCentral all the way. It’s a breeze to set up. Documentation is clear if you need it behind a reverse proxy.
Beyondtrust (used to be Bomgar). It’s a great system. Super easy to use, and requires minimal effort on the user’s end.
You should stay far away from teamviewer after all that hacking.
I use rescue assist, we have a number of Macs and pcs that we have to remote into. So far it’s been the easiest way to get users connected
For Windows servers, I use Remote Desktop. For desktops/laptops I use Quick Assist; Zero cost, built into Windows 10 and is very easy to use.
I use Zoho for an interactive login outside of work.
GoToAssist which has since become logmein or RescueAssist, I can’t keep up with the name changes (our instance is still called GoToAssist).
We use Intelliadmin but it’s old and unsupported, so I don’t know if I recommend it.
However I LOVE it’s web ui. I can type in the first three octets of the ip range of any given site and see all currently online computers at that site, with who’s logged in. At a glance! Like, “who’s online at the bubblegum factory? Let’s see. Type 192.168.5 into this field and it searches as I type… oh look, Kevin and Jill are there logged into computers X and Y” SO useful.
You can also type the userid in and see all the computers he’s logged j to at that moment. I love it.
When we replace this tool for remote control I have GOT to find a product that does something similar.
QuickAssist. It’s built into Windows 10 and free.
Teamviewer, but we are planning to go for Anydesk, seems like the the best option right now.
But the Teamviewer connector in Intune is golden, gonna miss that!
Anydesk
Teamviewer
Windows RDP via VPN
Teams desktop share
Citrix VDA installed on machine
Car to user home if needed (not reccomended for intercontinental support)
Think I might upgrade my title to Systems adventurer, either way people still won’t know what the fuck I do.
Any good recommendations for macOS environments,
Solarwinds Take Control is affordable for a small business. It wasn’t a part of the big hack, but Solarwinds itself was. I am happy with it though.
ZeroTier, Anydesk, VNC, Firewalled VPN (in that order)
Always have more than one way to access remotely
openSSH
All my systems run some form of Linux, but you can install SSH server even on windows 10. You can also forward other protocols like RDP through it, so you dont have RDP exposed to the internet…