hi! i’m a new user and i downloaded proton vpn on my pc and phone to try it. i use the free version and i can’t for the life of me make it work on my pc but it works like a charm on my android phone. i don’t know what i’m doing wrong, i uninstalled it and re-instaleed it and it still doesn’t work. i have it for 3 days and i managed to connect only a couple of times overall . i don’t have those issues on my phone but i wanted to use it for my pc mostly so if it doesn’t work i don’t think i’m going to spend any money to get the advanced features.
Are there any errors thrown? Have you filed a ticket with support yet at Proton VPN - Support Form | Proton VPN?
Did you set it up on your phone first? The free version only allows for 1 VPN connection. You’re trying to connect a PC and phone, so this may the issue.
Not enough info. What WiFi are you using, like is it a university? You phone may be using it’s cellular data to connect to the vpn and not WiFi meaning it is the WiFi blocking it.
I am having the same issue. VPN software on my laptop says connected but no webpages will connect at all. I even refreshed the page. I have no other device.
sometimes it says that i reached the maximum number of devices that i can simultaneously connect with but the only device i’m using is my pc and no i didn’t filed a ticket yet.
no i set it up on my pc first. i uninstalled it from my phone already as i need it mainly for my pc.
i’m using my home wi fi. i never connect to public ones and i don’t know how to check how my phone connects to the internet. i don’t think that my wifi is blocking it because i already managed to connect a couple of times yesterday.
Here are some settings to maximize your traffic and keep you secured:
Windows 10:
Go to Network & Internet settings > Network connections > Ethernet/wifi > right click on properties > unselect everything EXCEPT Internet Protocol Version 4 (TCP/IPv4). Disable TCP/IPv6 to prevent any leaks. Do the same thing for all other Network Connections that includes ProtonVPN TAP. Press OK and make sure they’re all the same.
Reboot and it should connect properly.
You cant connect to android and PC at the same time on the free plan. 
If you have further problems please contact support.