I have installed the purevpn app from the Amazon store and instead of an email it asks a VPN username which I only have on my phone version so I use that with my account password and the fire TV app says it’s invalid credentials.
How do I login on a fire TV?
Facing the same issue
same issue here, frustrating
Hey, terribly sorry for the login issue that you’re facing. We have tested on our end and it doesn’t seems to be a bug, we’d recommend you to please ensure that you’re using the password associated with your PureVPN Username to login, and not that one against your email address. You can do learn more about it through this guide:https://support.purevpn.com/how-to-easily-find-your-existing-vpn-password
Same issue on fire TV stick 
Same for me. I know fore sure it’s right, but it says invalid credentials. So frustrating.
It’s ridiculous just have the email to login and be done with it
I know what my password is and I followed your guide on the site for fire tvs and it’s invalid credentials each time there are a few more people with the same issue as me…
I side loaded the APK off my phone and it works but it’s a pain in the arse to navigate
This is certainly unusual, can you please join us on LiveChat? We’ll look into and resolve it in real-time!
I can’t I’m in work at the moment
But if you look at the other comments it’s not just me with the issue.
I understand. Can you please confirm if you’re using the password which is set against your username and not your email? (They are two different passwords)
How can I have 2 passwords?
Our Android/ Fire TV application requires unique login details (i.e. your VPN username and the password associated with it). You can visit this link and refer to the ‘How to login & connect PureVPN App’ tab to see your existing VPN username and its password that you need for your Fire TV app.
That sorted it I can now login on the fire TV thanks
Hope you meant that you can login now and I’m glad your issue has been resolved. 