This seems very suspicious to me. I saw one user had been banned for torrenting. If Surfshark is truly no logs, how do you mange to identify the user that’s breaking the TOS?
This seems to me you can and will look at what users are doing using the VPN if you choose too which disproves the no logs claim
Hi! Thanks for your question! Our system likely blocked these accounts automatically. These blocks are usually triggered by an automated infrastructure maintenance system that continuously manages our network capacity.
According to our Terms Of Service, we can terminate the account or limit and/or suspend the provision of the services if we detect a breach of the Terms (by using an automated infrastructure maintenance system) or if we are contacted with a complaint regarding use of the Services. You can read more about it here: https://surfshark.com/terms-of-service
If you delete this post I still know what it said. I don’t need a copy (log) of it to know what it said when I saw it.
They can see bandwidth and alot of things from each and every user if they wanted to, if someone is using too much bandwidth or what ever reason they don’t like, a bot or a person would just kick them out. Just like what the other guy said, you don’t need log history to know if someone is abusing/ doing somthing ss don’t like on the server, they can see it in real time. No log is not possible on any vpn, every vpn log at least some information, look in ss offical page to see the meaning of their no log. If you are concerned about privacy and anonymous or what ever, don’t use a vpn.
So if you are contacted with a complaint you will hand over the users details?
But can you do it for millions of posts and still remember what they were about?
If you are concerned about privacy and anonymous or what ever, don’t use a vpn.
I think you mean “don’t use the Internet”. A VPN is still better privacy/anonymity than no VPN, it’s just not perfect.
Since we have a No-logs policy, we don’t keep logs and there is nothing we can provide if we are contacted with a complaint. We only block accounts that abuse our service and cause high load on our infrastructure, impacting other customers. The complaints we have in mind are related to illegal reselling of our services.
I mean, if I was a super computer with filters and rules set for specific reasons, then yes.
I mean yea, debaitable on if it have better privacy/ anonymity than no vpn, really depends on how much you trust your vpn provider. Both of us can be correct, really just depends.
So if you got a copyright letter about a user you wouldn’t be able to identify which user had been downloading copyright material, or you would know the user but wouldn’t be able to know their personal details?
I’m curious about this question myself
But wouldn’t this also be a log? User x uses y bandwidth on average for example
You are right, since we don’t keep logs - there’s nothing we could provide in such a case. Keeping in mind the context of our conversation - we block accounts strictly only for abusing our services, the blocking is unrelated to our No-Logs policy which guarantees privacy and anonymity online while using our services.
Not if I don’t keep it for other people to see but only use it to action other things such as a ban or a warning. Once it’s dealt with, it’s gone.
I’m not saying they don’t log, who knows, I’m just saying you don’t neeeeeed to log to achieve such behaviour.
Edit
Think monitoring, not logging.
Where exactly are you “keeping” it?