I’ve been using Surfshark for a couple of weeks without issues. However, today I’ve been trying to connect through the VPN on my phone (Samsung Galaxy S23) and even though the app claims my IP is hidden, Google shows my real location, IP leak tests do so as well, and my phone’s apps detect my real location too. I even tried using the GPS thing and it still doesn’t work. I also tried changing the VPN’s protocol and restarting my phone and it still doesn’t work. How can I fix this?
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Just to be clear , is your “ip” leaking as in like “212.102.xx.x” AS IP OR “location” as in “Germany” ?
The IP itself apparently
Do you use any other DNS app , ad blocker that works system wide , an anti virus or even that weird Amazon “pay for user data” thing that gives you a few dollars per month ? ( its a vpn ) android can only run 1 vpn.
Excluded the app from all battery saving ?
Yeah I’ve got Adguard
Android can only run 1 vpn (Ios too i think ) , adguard works by making a VPN server on your phone and filtering all your traffic via that ( so they kinda “abuse” that feature to make their apps works )
So you need to decide either run Adguard or a Real VPN like Surfshark.
Adguard , Blockada , and the likes are Incompatible with VPN because of that.
You cant run both.
But Surfshark has been working perfectly until today
You likely did Start adguard → Start surfshark right?
so you overwrote adguards “Vpn” with Surfsharks.
or adguard suddenly started to auto start and apply its settings Overwriting surfsharks VPN tunnel.
its a fact that android only supports 1 VPN tunnel , so one of the either didnt work.
I uninstalled Adguard and it still doesn’t work
Restart the phone , Reconnect Surfshark.
and please try to enable in the “Android settings” ( Mind you not surfsharks ! ) the VPN settings and check there allways on AND forced ONLY traffic through Surfshark ( both in androids settings ! not surfsharks ) do you have now internet on your phone ? IP should be 100% impossible now to leak its androids killswitch which is system level and isnt related to Surfshark ( works with any vpn )
a defunct VPN would now ( if you forced all connection through surfshark via androids killswitch ) end up in your phone having no internet at all
if you dont have Internet with this something is blocking surfshark ( and for some reason it shows you a connection ) then i would contact Surfshark support.
u/Surfshark-Support
It’s working for now. Thank you very much!