Updated 3/08/24 10:14am EST:
****Change Healthcare is now reporting they are starting to bring some of their services back online. They stressed in their announcement that full functionality has not been restored at this time and there are many claims that are still rejecting.
I work for one of the pharmacy system companies and we have been getting many calls on this. Any claim that is routed through the routes 201 and 761 will reject. Here is a list of known plans on 201 or 761 that have been impacted:
Relay Health is now reporting intermittent outages as of 2/28/24 as well.
Much if not all of BCBS is down.
MedE America
Change Healthcare - this will impact a majority of coupon cards and copay assistance plans.
Allwin data services - this will impact a majority of part b claim.
Sentry data services
ScriptSave Retailer
Costco (Navitus)
Priority Health
Geisinger Health
Prime Therapeutics
Triplefin
GoodRX
TriCare
Cover My Meds - they are now reporting outages as well.
Pre and Post Edits - most ERX and VRX Pre and Post Edit services are impacted as well.
Emdon - This will impact card finder and eligibility checking services.
Additionally, any ERXs that are routed through Change Healthcare or any of Optum’s subsidiaries are not being transmitted. SureScripts is being impacted only regionally at this time.
Many pharmacies are also experiencing extremely slow processing as other companies try to route claims around the outage so they are taking longer to get to the host destination.
I will updated this post if we get anymore of bins being down. Even once Optum comes back up, there will be millions of claims that are being resubmitted at once, so please be aware that their ability to pay claims will be slow for the first few hours their service is restored.