Well, I switched from T-Mobile to GoogleFi as an iPhone user, and here are my thoughts…
I have 4 phones I on my plan.
T-Mobile:
I have 4 phones on my plan. My last bill was in the neighborhood of $240 to $260 a month.
I’ve had T-Mobile for 7+ years. Overall their service was great, and their customer service when I needed them was also great, T-mobile offered nice and “fun” add-ons to their users with free gifts on Tuesdays and the sorts. But the pricing just got out of hand over the years and IMO everything that made T-Mobile great was outweighed by the monthly bill.
GoogleFi - with an iPhone
I have 4 phones on the plan - 2 of them iPhones.
Transferring my services was fairly easy with the online instructions I found from GoogleFi. Setting up the iPhones also was slightly less than “ok”. Setting up the SMS, FaceTime, Data, and whatever else was clunky. Not what I would expect from such a large brand name from Google. It worked because I am technically inclined, but if it were my teenage and adult kids, I don’t think they would have figured it out so well.
Phone calls with an iPhone…
Connecting only with 4G. Where we live that is fine. Can’t really tell the difference when we had 5G with T-Mobile since 5G connectivity was also hit or miss where we live too. Voice calls seem as good as it was with T-mobile. Data connections seem more or less as well as it was with T-mobile.
Voice mail with iPhones on GoogleFi.
I am going to just say it, plain stupid as hell. I will explain. The voice mail works well, if just slightly less than T-mobile, but still acceptable. The added function of needing to use the GoogFi app to go to voicemail is dumb and clunky.
Over-all
GoogFi, does offer free VPN services which is nice. For the most part, I trust Google and its services, just a bit less when it comes to privacy and feeding me ads. I don’t travel outside the country so my services are here in the US. My overall monthly bill is under $90 and for that price, I can’t do better for 4 Phones with unlimited data, and for that price, I will tolerate Google’s 2nd rate nuances with their services. I haven’t had to contact customer services, but with Google’s history from their other services of trying to resolve customers’ concerns with only their web pages, I expect it to be as horrible as I could imagine it to be. - Oh well - still worth the monthly savings for me.